Privacy Policy

Last updated: 7 August 2026

1. About this policy

This privacy policy explains how Zentient Solutions Ltd collects, uses and protects your personal data when you visit zentient.co.uk or contact us. We are the “data controller” for this personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal data we collect

• Information you give us — when you complete our contact form or email us, we collect your name, email address, phone number, and any details you include in your message.
• Technical data — when you browse the site, our hosting provider automatically logs your IP address, browser type, device information and pages visited, for security and to keep the site running.
• Cookies — see our Cookie Policy for details of the cookies we use.

3. How we use your data and our lawful basis

• To respond to your enquiry and provide the services you request — lawful basis: our legitimate interests and, where relevant, steps taken at your request before entering a contract.
• To operate, secure and improve our website — lawful basis: our legitimate interests in running a safe, reliable service.
• Analytics cookies — lawful basis: your consent, which you can withdraw at any time.

4. Sharing your data

We do not sell your personal data. We share it only with trusted service providers who help us operate our business — for example website hosting, email and, where you engage us, project delivery. These providers act on our instructions under appropriate contracts.

5. International transfers

Zentient operates from both the United Kingdom and India. Some of your data may be processed by our team or affiliated company in India. Where personal data is transferred outside the UK, we put appropriate safeguards in place (such as the UK International Data Transfer Agreement or equivalent) to ensure it receives a comparable level of protection.

6. How long we keep it

We keep enquiry and contact data only for as long as needed to deal with your request and for a reasonable period afterwards for our legitimate business and legal purposes, after which it is securely deleted.

7. Your rights

Under UK GDPR you have the right to: access your data; have inaccurate data corrected; have your data erased; restrict or object to processing; data portability; and to withdraw consent at any time where we rely on it. To exercise any of these rights, email info@zentient.co.uk.

8. Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last revised.